Refund policy

To return a purchase, your items must meet the following conditions:

Be returned within 14 days of your delivery date
Be in its original, unused, unopened and undamaged condition
Be returned with all original packaging where applicable

Please note that Final Sale items are not eligible for a return.

We reserve the right to reject returns which do not comply with this return policy. Returns that do not respect our policy may be sent back to the original shipping address at our discretion.

How to Initiate a Return, contact us a soon as possible at info@golbornedeli.com when requesting a return.

Please note that it is important to ship packages using standard shipping with a reliable and recognised shipping carrier. For added safety, please insure all packages are shipped with a tracking number and packaged securely, we will not be able to refund for products damaged in transit. Be sure to keep your receipt and ask for a tracking number, as we cannot be responsible for goods lost or damaged in transit.

A refund will be issued back to your original payment method for the sum paid less any taxes and duties and less the postal costs within 14 business days of receiving your return. Once your refund has been processed, a refund confirmation will be sent to the email address provided at checking out. Your financial institution may require additional time to process the refund to your account.

Please note that shipping fees are not refundable.

Please send all returns to the following address:

Returns @ Golborne Wines
100-102 Golborne Rd
London
W10 5PS